Return Policy

14-day returns

You have fourteen (14) days from the date you receive your order to return the Products (as defined in the Terms of Use) in its original condition with proof of purchase.

We will give you a refund, as long as your returned Products meets the terms and conditions described below.

This “good faith” returns policy is offered in addition to the rights you may have under the law. Nothing in this ‘Returns Policy’ is intended to affect any consumer rights that you may have under UAE law.

By original condition we mean:

• You have kept all original packaging and labels in good condition and the Products can be resold at full price.
• You have not assembled, used, altered, or installed the Products.

How do I return my order?

• If you wish to return an item, please contact our team and share below steps on email:
  
  Return/Exchange of Bedding Accessories

  For hygiene and safety reasons, bedding accessories are non-returnable once purchased.

  Exchanges are only permitted in cases of manufacturing defects, within 7 days from the date of purchase.

  Beyond 7 Days:
  We are unable to accept any returns or exchanges after 7 days.

  Condition:
  All items must be unused, unwashed, and in their original packaging to qualify for an exchange. Returns or refunds may be refused if items are found to be used, washed, damaged, stained, or carry any Odor.

  
  Send an email to [help@homesrus.ae] with the subject
  “Return Request – [Order Number]”.
  In your email, please include:
  
  • - Your order number
  • - A brief explanation of the reason for return
  • - 2–3 clear photos showing the item’s current condition
  Our team will review your request and images to confirm whether the item meets our return conditions.
  Once approved, we’ll share the return instructions and next steps.
  
  Please note:
  
  • - Items must be unused, in original packaging, and returned with all tags/accessories.
  • - Returns without prior approval or without photos may not be accepted.

• Our delivery service partner may take 3-5 business days to collect the Products from you. They will give you an acknowledgement receipt when they do.
• Please note that if an incorrect Product is handed by you to our delivery service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect Products while in transit or otherwise.
• If you qualified for free shipping during the original order, you will not be charged for shipping during the return of that order.

• If you choose the self-ship shipping option, eligible Products must be returned using a trackable shipping method. If you choose to return any Products to us, we will not be responsible for any loss or damage to them in transit and, for this reason if returned Products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

• We don’t offer exchanges or refunds where Products are not defective.
• Please return your purchase in re-saleable condition in its original packaging with your original receipt. Please make sure that the Products are properly packed when you are returning it. Any Products returned without original receipt will be rejected. Please note, all Products’ packaging and certificates of authenticity, grading, and appraisal must be returned with the Products. Any Products that have been resized, damaged or otherwise altered after delivery will be rejected.

• All Products are inspected when we get them back to determine whether they are in original condition or otherwise eligible for a refund.

• If any or all of the products that were originally part of an order placed using a Gift Card or coupon code/offer are returned, the Gift Card or coupon code/offer will no longer be applicable to the order. Additionally, the benefit of the coupon/offer will not be included in the refund. For example, if the products returned are part of any free offer, such as Buy 2 get 1 free or Buy 1 get 1 free, customers can return a partial number of items sold under the buy one, get one promotion.

Refunds

We will process your return and issue a refund with applicable deductions in accordance with our Refunds Policy.

What Products can’t be returned?

The following Products won’t be eligible for return / exchange / refund (unless faulty or not as described):

• Bedding Accessories can’t be returned/exchanged unless received defective with manufacturing defects within 7 days from the date of purchase.
• Products you received over 14 days ago.
• Products that are not in their original condition.
• Products that have been opened or unsealed (other than where necessary to inspect).
• Products without original packaging or labels.
• Products that have been used or damaged by you or are not in the same original condition as you received them.
• Consumable Products which have been used or installed.
• Products that fall under specific categories. For example, for hygiene reasons, no refund or exchange will be made on unwrapped bed linens, pillows and mattresses. sheets, comforters, duvet covers, memory foam, towels and bathrobes
• Personalized Products which you requested to be designed on a custom made order request especially for you, such as custom ordered mattresses, bed linen, curtains.
• Product(s) purchased by you which were on sale that are not defective in any way, or are tagged sold “as is”.
• Damaged Products due to misuse or showing signs of wear and tear, even if they are still under warranty period.
• Products that have been assembled, used, altered, or installed.

Please note that if you return Products that do not fall within the returns policy that is described above or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt.